BitocardLegals & Compliance

Talk to our legal team.

legal@bitocard.com

How can we help?

  • Legal questions

    Questions about our terms, notices or the companies behind BitoCard.

    Ask a question

  • Privacy requests

    Access, correct or delete your information, or use any other privacy right.

    Make a request

  • Security issues

    Found a vulnerability on one of our websites? Tell us privately so we can fix it.

    Report an issue

How privacy requests work

The full details are in our privacy notice.

  1. Email us

    Tell us which right you want to use and the country you live in. Include your name and the email address you used with us, if any.

  2. We confirm who you are

    We may ask for information to verify your identity before acting. An authorised agent can ask for you if they show they are authorised.

  3. We act on it, free

    We will not charge you or treat you differently for using your rights, and we will explain what we have done.

  4. Not satisfied?

    You can appeal our decision by replying to it, or complain to the data protection regulator where you live.

How quickly we reply

We reply within the time the law where you live requires. For example:

Response times for privacy requests
Where you liveWe reply within
United Kingdom and European Economic AreaOne month. For complex requests this can be extended by up to two more months, and we will tell you why.
California45 days. This can be extended by another 45 days where necessary, and we will tell you why.
Canada30 days. This can be extended in limited cases allowed by law, and we will tell you.
Everywhere elseThe time your local law requires.

Who is responsible

BitoCard is operated by Golojan group companies. The company responsible for you depends on where you are.

  • North America (including Canada), South America, the Caribbean and Asia

    Golojan Technologies LLC

    Registered in Delaware, United States

  • United Kingdom, European Economic Area, Switzerland and the rest of Europe

    Golojan Ltd

    Registered in England and Wales, United Kingdom

  • Africa

    De-Golojan Technologies Ltd

    Registered in Nigeria

If your region is not listed, Golojan Technologies LLC is responsible. See the legal notice.

Complaining to a regulator

You can complain to the data protection regulator where you live, such as the UK Information Commissioner’s Office, your EEA data protection authority, the Office of the Privacy Commissioner of Canada, the Nigeria Data Protection Commission or South Africa’s Information Regulator. We would appreciate the chance to put things right first. See the full list for each region in our privacy notice.